High quality artificial grass shipped throughout South & Southern Africa by Van Dyck.
ARTIFICIAL GRASS FAQ
Frequently asked questions
Your artificial grass can be laid on hard surfaces and can be easily installed to replace your existing lawn. Hard surfaces that are common for laying artificial grass can include roof terraces, play areas, outside offices, around caravans, pathways, driveways, balconies and commercial areas; all provided that drainage is good. When replacing an existing lawn with your artificial grass, please make sure the ground is prepared suitably beforehand.
We would advise against ordering two different widths of the same grass if they are for the same area. Different rolls of artificial grass can differ slightly in colour variation. We do advise you to order the same widths for all pieces in this situation as this will limit the colour variation of the pile.
Artificial grass can be fitted over a wide range of surfaces. See our DIY installation page for further details. When fitting over decking, a soft foam underlay is best to use prior to fitting.
Cleaning your artificial grass from Grass Direct is as simple as a quick rinse. We recommend the use of our specially formulated artificial grass cleaners in order to clean thoroughly and get rid of stubborn stains when combined with a garden hose or even a good rainfall.
Yes, Van Dyck artificial grass is ideal for dogs and cats to play on. All of our products can be easily cleaned using a garden hose, warm water and mild detergent, or even with a good rainfall. Our artificial grass is very durable and manufactured to stand the test of time.
All of our artificial grasses are safe for children to play on just as if it were your normal garden area. We recommend choosing artificial grass with a high softness rating as these grasses have been tried and tested to be soft and well cushioning.
We would advise that for artificial grasses laid in public or commercial areas that cater for children; such as play centres, play warehouses etc – correct shockpad/underlay must be installed to accommodate any fall heights.
Grass Direct artificial grass is very easy to maintain. Nothing more than a quick brush to remove debris such as leaves, twigs and seeds; and your artificial grass will continue to look fantastic all year round. Not only that, but brushing also helps to keep that natural looking Grass pile without the hassle of mowing, weeding and watering.
If you need to clean your grass, cleaning your artificial grass from Grass Direct is as simple as a quick rinse. We recommend the use of our specially formulated artificial grass cleaners in order to clean thoroughly and get rid of stubborn stains when combined with a garden hose or even a good rainfall.
To protect against weeds, we recommend that you apply weed killer to the area prior to fitting our weed suppressant membrane. This combination should provide you with the perfect defence against weeds.
The best way to work out the area you need when looking to buy artificial grass, is to draw an accurate plan on squared graph paper if you have some available. Simply measure the width and length of your area, at the largest point, taking into account any extra areas you may need to cover if your garden isn’t square or rectangular in size.
If worked out accurately, you may then be able to calculate exactly how much artificial grass you would need to cover your garden area, but if in doubt, the simplest method is to multiply those two largest dimensions in order to get your covering area. Always try to work in metres rather than feet and inches, but for reference the majority of products available from Grass Direct are found in 2m & 4m widths.
Our artificial grasses are fully UV stabilized and carry a minimum guarantee of 2 & 8 years against fading from sun exposure, meaning your grass will stay green all year round!
Artificial grass is quite simple to lay and this can be a very cost-effective solution compared with hiring a local landscaper. If you’re at all unsure, then feel free to contact us for further advice, or check out our DIY installation guide which gives you a step by step guide to fitting an artificial lawn on almost any suitable surface.
You will be charged for your order as soon as you have clicked the Place Order button and your bank has accepted the transaction. However, you may not see it on your bank transaction report for a couple of days.
Yes, our site is safe and secure to use and enter your payment details. We ensure that all data passed between customers and us is fully protected by using the latest security standards, including 256bit encryption and a 2048bit root.
Your payment could have been refused for a number of reasons – if it’s a card payment, it was most likely refused by the card issuer. In any case, almost all refused payments aren’t us, but may sometimes be a result of our security checks. If you contact our Sales team on 0873510129 they will be able to have a look into this for you and help you reach a resolution over the phone.
If you haven’t received a receipt for your order, please check in your junk and spam in your email account to ensure it hasn’t gone into the wrong folder. If it is not there, please contact our Customer Services team on 0873510129 or sales@vandyck.co.za who will be able to resend it to your email address.
If you would like to amend your order e.g. change the product you have ordered or the amount, please contact our Sales team on 0873510129 or email sales@vandyck.co.za
Please note that we are only able to amend orders up to 48 hours before delivery.
If you would like to cancel your order please contact our Customer Services team on 0873510129 or email us at sales@vandyck.co.za
You can place an order by using either the website or contacting our Sales team on 0873510129
To place an order online all you need to do is:
- Find the product that you would like on the website
- Enter the required quantity and press Add to Cart
- Go to your cart and proceed to checkout
- Enter your contact details and specify a delivery date
- Enter your payment details into our secure checkout system
Once this has been completed you will receive an email with confirmation of your order and all the information you require
If you are wanting to place the order by phone, you will just need to provide our sales team with the required measurements, contact and payment details and they will go through every step with you. At the end of the call, you will receive an email with confirmation of your order and all the information you require.
If you have a discount code, you can enter it in the Discount Code box in your shopping cart. The code will then deduct the specified amount from the total cost of your products. You will see the deduction in the checkout where there is a breakdown of the costs.
Please note: Only one promotional code can be used per order. The code will not deduct anything from the delivery cost.
If your discount code is not working the most likely explanation is that it has expired. If you are having problems with a code you believe to still be running please contact us via live chat, email Sales on sales@vandyck.co.za or phone us on 0873510129.
If you would like to change your account details, you can do this by contacting our Customer Service team on:
Tel: 0873510129
Email: sales@vandyck.co.za
When placing your order you can specify the working day (from two working days after your order is placed) you would like your order to be delivered on. Your order will then be delivered on your specified day between 7 am and 6 pm.
If one of our external couriers are delivering your order we are unable to specify a time of delivery. You can however contact our Customer Service team on the day of delivery on 0873510129 who will put you in contact with your local depot who may be able to help you further.
We do deliver cross-border throughout the SADC region.
Yes, orders can be collected directly from our Hammarsdale warehouse, KZN.
If you would like to change your delivery address, you can do this by contacting our Transport team on:
Tel: 0873510129
Email: sales@vandyck.co.za
When you visit most websites you will be asked whether you want to accept “Cookies” but a lot of people are unsure of what they are. Cookies are small files, which are stored on your computer. They are created to hold a small amount of data specific to a particular website and can be accessed either by the web server or your computer. This allows the server to deliver a page tailored to you or can carry information from one visit to the website (or related site) to the next.
If you are receiving an error message firstly please refresh your browser or use another. If you still experience the same problem please contact our Customer Service team on:
Tel: 0873510129
Email: sales@vandyck.co.za
We will then do the best we can to sort out your issue
Our website has a live chat facility that allows you to talk directly to our Sales and Customer Service teams in real-time. This function is available during working hours.
To use live chat all you need to do is click on the live chat button in the bottom right of your screen when you are viewing the site. This will allow you to enter and send your question or comment directly to our teams. You will be responded to as soon as a member of the team is available.
Simply click on any icon below to visit our social pages!
We run a trade programme which you can opt to join. The programme enables you to build points and earn extra discounts the more you purchase.
For more information or to join our trade programme please contact our Sales team on 0873510129